Note: Affected by Covid-19, there will be some delay on the delivery.
We always try our best to make every shipment on time to ensure that we provide our customer the best experience of shopping, wherever you live.
How do I get my tracking number?
All orders will be processed after full payment is received. You will receive an order acknowledgement email to confirm your order details, Once your item ships you will receive a shipment confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. You can track your items on the carrier's official website 24 hours a day.
If the item have you ordered is temporarily out of stock you will be contacted by our customer service representatives. You can then choose to wait for restocking or cancel the order.
How do I change the shipping address or cancel my order?
Contact firstname.lastname@example.org immediately if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order. Please kindly confirm your address and information before placing the order.
How do I know my package has shipped and is on its way?
When your order is placed, you will receive an automatic confirmation email. Your order will be processed and when it's ready to leave our warehouse you will receive a second email with tracking information for your shipment. If you require any further information feel free to contact email@example.com
When will my pre-order ship?
Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped.
Taxes, Customs, & Duties
Shipping internationally does mean that you may be required to pay customs and import duties, tariffs and taxes If the package is checked by your country's customs office when the item arrives in your country. Please email us firstname.lastname@example.org to request the customs invoice.